Recall Information
GREENPAN DUTCH OVEN RECALL
WHY IS THE GREENPAN DUTCH OVEN BEING RECALLED?
There have been four consumer reports that when the GreenPan Dutch oven is used in the oven over 450 degrees the lid can explode, posing potential injury and burn hazards to the consumer. While no injuries have been reported, we are voluntarily recalling the product in an abundance of caution.
You may still use the Dutch oven but not the lid in the oven.
HOW DO I KNOW IF MY DUTCH OVEN IS PART OF THE RECALL?
This recall involves ONLY the Greenpan Simmerlite Dutch Oven with Lid. The product comes in six sizes, 3.5Q-7.0Q, and two colors: Black Metallic and Smokey Sky Blue. The top of the lid says “THE DUTCH OVEN” and “GREENPAN.”
The bottom of the lid says “Dishwasher Safe” The Dutch Oven Designed and Engineered in Belgium.” If you still have the bottom of the box, you can find the UPC code on it. I can let you know if your UPC code is involved in the recall.
Recalled Product Name – UPC Number
GreenPan Simmerlite 3.5Q covered dutch oven – 885837016505
GreenPan Simmerlite 4.5Q covered dutch oven – 885837016512
GreenPan Simmerlite 5.5Q covered (round) dutch oven – 885837016529
GreenPan Simmerlite 7Q covered dutch oven – 885837017922
GreenPan Simmerlite 6.5Q oval dutch oven – 885837017939
GreenPan SimmerLite 5.5Q oval dutch oven – 885837019681
ARE YOU REPLACING THE PRODUCT?
The Cookware Company is offering consumers two options:
The first option: We are offering a replacement lid that can be used inside the oven but only up to 320 degrees. You will need to send back the old lid and we will send you a shipping label with packaging.
The second option: Return the Dutch oven for a full refund. We will reimburse your purchase price by check.
DO I NEED TO HAVE THE PURCHASE RECEIPT FOR THE DUTCH OVEN TO RETURN IT?
No, You can return the dutch oven without a receipt.
MY DUTCH OVEN LID APPEARS TO BE FINE. CAN I CONTINUE TO USE IT?
You may continue to use the dutch oven on the stove top, but not in the oven. Even though the lid appears to be safe, we are asking all customers to stop using the lid immediately and participate in the recall by returning the dutch oven to us for a full refund or return the lid for a free replacement lid. The replacement lid can be used in the oven up to 320 degrees. It is illegal to sell a recalled product.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE THE REPLACEMENT LID?
Please allow two weeks from the date you contacted us. We apologize for any inconvenience this might cause, and we assure you that we are working as quickly as possible to repair/replace your product.
The double walled lid on the SimmerLite Dutch Oven should not be used in the oven. The lid on the dutch oven can explode while it is inside the oven, posing injury and burn hazards to the consumer. Please stop using immediately. While no injuries have been reported, we are voluntarily recalling the product in an abundance of caution.
This recall involves the Greenpan Simmerlite Dutch Oven with Lid. The product comes in six sizes, 3.5Q-7.0Q, and two colors: Black Metallic and Smokey Sky Blue. The top of the lid says “THE DUTCH OVEN” and “GREENPAN.” The bottom of the lid says “Dishwasher Safe The Dutch Oven Designed and Engineered in Belgium.” If you still have the bottom of the box, you can find the UPC code on it. The relevant UPC numbers are:
Recalled Product Name – UPC Number
GreenPan Simmerlite 3.5Q covered dutch oven – 885837016505
GreenPan Simmerlite 4.5Q covered dutch oven – 885837016512
GreenPan Simmerlite 5.5Q covered (round) dutch oven – 885837016529
GreenPan Simmerlite 7Q covered dutch oven – 885837017922
GreenPan Simmerlite 6.5Q oval dutch oven – 885837017939
GreenPan SimmerLite 5.5Q oval dutch oven – 885837019681
There are two options for SimmerLite Dutch Oven customers:
1. Return the Dutch Oven& Lid for a full refund.
2. Return the double-walled lid only, and we will send you a replacement glass lid free of charge. This lid will allow for stovetop use and ovens up 320 degrees Fahrenheit. This option is only available for round Dutch Ovens.
Please know that your SimmerLite Dutch Oven vessel is not affected by this, nor is the SimmerLite Fry Pan or Grill Pan.
Please contact us to begin processing your refund or replacement: [email protected] or 877-926-6526
In Cooperation with the U.S. Consumer Product Safety Commission
Comment